Saturday, May 21, 2011

Let's use the time

Folks, as you know this weeks storm has caused us some significant problems. Pete has blogged about the damage, so I figure you are all up to speed.
As you know, we are not able to transmit our drives, but I figure the big question is how long before we are back. It's a very hard one to call, as it is not in our control. What I can tell you is that a crane is urgently being sourced to allow the Engineers to carry out structural repairs to the damaged tower. Only then will we be able to climb the tower and assess the damage to our equipment. Hopefully it will be as simple as just realigning the dishes, but you know how it is in Africa, nothing seems to be that simple.
Anyway, to look on the bright side, nobody was hurt in the storm and we have some time to carry out repairs and maintenance.
It was while considering what maintenance work we should do, that it struck me that we have an opportunity to see if we can make some improvements at the same time. I'm always keen to improve our service and I have listened to, and read with interest, all of your comments and suggestions over the last year. So, it makes sense to make best use of this short break to make improvements if we can. I can't promise anything but we'll do our best.
Of-course it's hard to forecast how long the down time for tower and radio repairs will be, but if I had to guess I figure that we may be off line until next weekend at the earliest (28/29), but we'll see how the repairs go.
I can only ask for your patience, understanding and support. Although the storm is something which we could obviously do nothing about, I want to apologise to you for the inconvenience, please bare with us. We will be back as soon as we can and when we do, my hope is that we can bring you an even better service.
Written by Will Fox

11 comments:

  1. Thanks Will. If today is the end of the world, you won't have to fix it! Meantime, we'll all "bare" with you! : )

    ReplyDelete
  2. Thank you so much for the update Will. Sure, we have a lot of patience and realize that the storm and problems are not the fault of WE. Be safe whilst working on the problems. Hugs to all of you!!!

    ReplyDelete
  3. Thanks Will. It' always nice to keep up with what is happening. Jim Elliott

    ReplyDelete
  4. Thanks Will we know the weather is an awkward cuss in Africa, and you cannot control the weather, just let us know when it is fixed you are doing good work entraining us with these lovely wildlife programmes which we all thank you , so keep up the good work team.

    ReplyDelete
  5. Thanks Will for the update. I know you are all working hard to restore the equipment. So glad no one was hurt. Next blog, is there much damage to the bush, any animals injuries? If you've driven around and know please let us know. I am worried about the animals too!

    ReplyDelete
  6. Hi Will...Thanks for the update. I am thankful that everyone is safe and that hopefully our animal friends were also safe from the horrible storm. You can't fool around with Mother Nature! We patiently await the repairs over here in Massachusetts, USA!
    Patty Cook, cooktoy1

    ReplyDelete
  7. Thanks for the update.Just be careful, better safe than sorry!!. Alan

    ReplyDelete
  8. Thanks for your post and offer to hear feedback and input, Will.

    1.)Improving the archives has always been a priority for me. Seems I have waited forever, and it is not quite user-friendly enough now--especially for searching.

    2.)I do love the improved picture and sound WE have now (although sound should be improved; it is not consistently loud enough, especially at the start of drives).

    3.)Although there's ample evidence that Marc, Tara, Herman, and the rest of the crew love their jobs, I think it is PAST TIME to get them some relief. To wit, please hire someone already to fill Patrick's spot at least! You are going to burn out these fine people by keeping the staff so lean. And furthermore, please think about giving them more benefits: better and more food; medical and dental insurance if they don't have it; and most of all, better salaries. If you won't give them better salaries and benefits then ALLOW US TO HELP THEM FINANCIALLY IF WE WANT TO DO THAT! Please consider changing your policy about giving gifts to Crew members.

    Thanks for listening.
    Sincerely,
    Linda Revere

    ReplyDelete
  9. WOW Linda I tried to post earlier today about trying to put something together such as another poster said about care packages or maybe start a money collection for the Presenters and their co-workers, but apparently it was NOT in the best of TASTE for this site as it was NEVER posted. I do hope everyone there is safe & well and we get to see & hear Mark & Tara SOOOON.

    Joe in So. Calif

    ReplyDelete
  10. I MISS YOU......IAM HAVING WITHDRAWLS... NEED ANIMALS, NEED MARC'S VOICE AND NEED NEED NEED TARA AND HER DUNG...LOVE YOU ALL AND WILL BE WAITING FOR YOU TO RETURN.. WHILE YOU BEEN DOWN I HAVE DONE THE DISHES AND CLEANED MY HOUSE OH YEAH AND MY KIDS HAVE MY ATTENTION... SO HURRY BACK ..I NEED A BREAK..
    LOVE YA SUSIE COOK SAN FERNANDO VALLEY CALIF.

    ReplyDelete
  11. Thanks for your comment, Joe in So. California! Let's be patient...right now management and crew must be wholly occupied with the technical repairs. But hopefully our suggestions have been heard and will be processed through channels. It can be frustrating to observe, discern, or hear of needs but be discouraged to act.

    ReplyDelete