Folks, as you know this weeks storm has caused us some significant problems. Pete has blogged about the damage, so I figure you are all up to speed.
As you know, we are not able to transmit our drives, but I figure the big question is how long before we are back. It's a very hard one to call, as it is not in our control. What I can tell you is that a crane is urgently being sourced to allow the Engineers to carry out structural repairs to the damaged tower. Only then will we be able to climb the tower and assess the damage to our equipment. Hopefully it will be as simple as just realigning the dishes, but you know how it is in Africa, nothing seems to be that simple.
Anyway, to look on the bright side, nobody was hurt in the storm and we have some time to carry out repairs and maintenance.
It was while considering what maintenance work we should do, that it struck me that we have an opportunity to see if we can make some improvements at the same time. I'm always keen to improve our service and I have listened to, and read with interest, all of your comments and suggestions over the last year. So, it makes sense to make best use of this short break to make improvements if we can. I can't promise anything but we'll do our best.
Of-course it's hard to forecast how long the down time for tower and radio repairs will be, but if I had to guess I figure that we may be off line until next weekend at the earliest (28/29), but we'll see how the repairs go.
I can only ask for your patience, understanding and support. Although the storm is something which we could obviously do nothing about, I want to apologise to you for the inconvenience, please bare with us. We will be back as soon as we can and when we do, my hope is that we can bring you an even better service.
Written by Will Fox